Maintenance Updates and Notifications


Service Disruption - 8/22/2019

2019-08-22 13:12:01

UPDATE: Tegrity service is back to normal operations as of 4:15 PM CDT.

Additional information about the service disruption will be added to this post. Please check back for updates.

Tegrity is currently experiencing a service disruption. Our engineers are actively working to resolve the issue.

We will update this post as the service status changes. We apologize for the disruption and appreciate your patience.

The Tegrity Team


Tegrity Maintenance Bulletin TEG19-002

2019-06-21 07:00:19

Maintenance work is scheduled to be carried out on Sunday, June 30th, between 1am-8am ET.
Please note that Tegrity will not be available between 1am-4am ET. We apologize for any inconvenience.

Changes:

Web Features:
– Fix: Captions Editor accepts time stamps beyond recording duration
– Fix: Twitter integration not working
– Fix: Additional Content files with name longer than 50 characters
– Fix: Correct error message when unauthorized users attempt to login to WebCasts
– Fix: Long course name overlaps
– Fix: Deleted WebCast recordings show in Quota Usage Report
– Fix: Line breaks in captions will display in Tegrity Player

PC Recorder 7.5.3.2530:
– Minor updates

Mac Recorder 2.3 (4301):
– New: Low audio alert no longer displays for proctored test recordings

Tegrity Lecture Capture Android App (Version: 3.4.0):
– Fix: No error message when attempting to playback a recording that is downloading while connection to network is lost
– Fix: Blurry video
– Fix: Special characters in course names not displayed correctly
– Fix: Scroll transition on My Courses tab

Tegrity Lecture Capture iOS App (Version: 1.1.5 (12)):
– Fix: In slideshow mode, last thumbnail appears first
– Fix: No error message when attempting to playback a recording that is downloading while connection to network is lost

 

 


Tegrity Maintenance Bulletin TEG19-001

2019-03-29 14:03:14

Maintenance work is scheduled to be carried out on Sunday, March 31st, between 1am-8am ET.
Please note that Tegrity will not be available between 1am-4am ET. We apologize for any inconvenience.

Changes:

Web Features:
– New: Ability for students to move courses to the ‘Past Courses’ tab
– Fix: UI fixes on the ‘Edit Recording’ page
– Fix: Issue with ‘From’ and ‘To’ fields on the ‘Ask a question’ page

PC Recorder (7.5.3.2515):
– Fix: Incompatibility with PowerPoint SMARTInk add-on
– Fix: Tegrity toolbar disappears when recording PowerPoint on Windows 10
– Fix: Instructor camera resolution dropping to lowest value in Windows 10
– Fix: Long course names get truncated in Proctor Test recordings
– Fix: Distorted thumbnails when uploading certain MP4 files
– Fix: Increased minimum default free disk space requirement to prevent corruption

 


Ending Tegrity Campus Services Notification

2019-03-22 07:00:42

McGraw-Hill has a long-standing commitment to offering the highest quality educational programs and materials, and our relationships with our higher education institutions are of great importance to us. Because we value your partnership, we are writing to provide you advance notification that we will be ending the Tegrity Lecture Capture Service next year on June 30, 2020.

Although we recognize the value that the Tegrity Lecture Capture Service provides, McGraw-Hill will be concentrating its resources and technology investments in other core areas to better support you in the future. We are increasing our focus on enhancing our personalized learning tools and integrating real-time data in our programs, such as McGraw-Hill Connect, which will continue to include the Tegrity recording and proctoring tool free to users.

We are sharing this news with you as early as possible to ensure you have enough time to select a new solution and prepare for a smooth transition. You can contact your McGraw-Hill Account Manager or the Tegrity Technical Support Team for assistance throughout the process and to answer your questions. In anticipation of some immediate questions you may have, we prepared the following Ending Tegrity Campus Services FAQs. If you have additional questions, please contact the Tegrity Client Services Team at clientsvcs@mheducation.com

We are committed to building and maintaining a long-term relationship with you, and we look forward to continuing our collaboration together.

Sincerely,
The McGraw-Hill Higher Education Team


Tegrity Recorder Bug Notification - Recorder Stops in PowerPoint Presentation Mode

2019-01-11 15:30:43

An issue was discovered that affects the Tegrity PC Recorder (build 7.5.3.2507) — when using PowerPoint, the Tegrity Recorder stops when going into presentation mode.

Our developers are reverting the PC Recorder to the previous version (build 7.5.3.2487).

If a computer has already been updated to the new PC Recorder build 2507, then the Recorder will need to be manually uninstalled. Build 2487 will reinstall when the user starts a new Tegrity recording.

We apologize for any inconvenience this issue is causing. Thank you for your patience. Please contact us with any questions or concerns regarding this issue.

The Tegrity Team


Tegrity Maintenance Bulletin TEG18-003

2018-12-17 16:36:43

Maintenance work is scheduled to be carried out on Sunday, December 30th, 2018, between 1am-8am ET.
Please note that Tegrity will not be available between 1am-4am ET. We apologize for any inconvenience.

Changes:

PC Recorder (7.5.3.2507):
– Fix: Tegrity toolbar disappears when recording PowerPoint on Windows 10
– Fix: Tegrity toolbar opens in incorrect position when recording PowerPoint on Windows 10
– Fix: Instructor camera resolution issue in Windows 10
– Fix: Long course names get truncated in Proctor Test recordings

Mac Recorder 2.3 (4300):
– New: Mac Recorder updated to 64-bit

Download Manager:
– New: Mac Download Manager updated to 64-bit

iOS app (1.1.3):
– Fix: iOS app users receive notifications from past courses
– Fix: Issue with ampersand symbol in course titles
– Fix: Renaming chapters or new chapters created with imported video clips require users to log out and log back in
– Fix: In slideshow mode, last thumbnail appears first

Android app (3.3.0):
– Fix: Android app undo bookmark deletion issue
– Fix: Login screen issue when exiting an entering app in landscape mode
– Fix: In slideshow mode, last thumbnail appears first

 

Update: New PC and Mac Recorders will be available on Monday, December 31st.


2018 Christmas Holiday Office Closure

2018-12-17 06:00:39

The Tegrity Technical Support office will be closed on December 24-25, in observance of the Christmas Holiday. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.


2018 Thanksgiving Holiday Office Closure

2018-11-15 06:00:42

The Tegrity Technical Support office will be closed on November 22-23, in observance of the Thanksgiving Holiday. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.


Tegrity Maintenance Bulletin TEG18-002

2018-11-06 11:30:52

Maintenance is scheduled to take place on Sunday, November 11, 2018, between 1am-4am ET

Access to Tegrity services will not be available during this time

UPDATE on 11/7/2018: The scheduled end time was extended from 3am to 4am ET


Service Disruption - 11/5/2018

2018-11-05 23:13:05

There was a disruption to the Tegrity service between the hours of 8:45 and 10:45 PM CST. During this time, users were unable to access their Tegrity instance and would receive an error when uploading recordings.

Service was restored around 10:45 PM CST. We apologize for any inconvenience caused by the disruption.

The Tegrity Team


2018 Labor Day Office Closure

2018-08-27 06:00:18

The Tegrity Technical Support office will be closed on Monday, September 3, in observance of Labor Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.


LDAP Authentication Issues

2018-08-01 11:00:31

UPDATE: Tegrity service is back to normal operations as of 12:15 PM CDT.

The issue was caused by a network setting change to the Tegrity AAIRS services by AWS ELB. Our engineers have resolved the issue and users are able to successfully login directly to Tegrity with their LDAP credentials.

Instances configured to use LDAP for Direct Login Authentication may be experiencing user login failures. We are actively working with our engineers to resolve this issue.

As a workaround, users can use the SSO link in their LMS courses to access Tegrity recordings.

We apologize for the inconvenience this issue is causing. Updates on this issue will be posted here.

The Tegrity Team


2018 Independence Day Office Closure

2018-06-27 06:00:35

The Tegrity Technical Support office will be closed on July 4, in observance of Independence Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.


iOS App Update Notification

2018-06-03 12:00:10

Tegrity iOS app version 1.1.2 will be available beginning Sunday, June 3. The update includes the following changes:

– Fix for the Help link
– Other bug fixes


Tegrity Maintenance Bulletin TEG18-001

2018-05-25 12:00:19

Maintenance work is scheduled to be carried out on Sunday, June 3, 2018, between 2am-6am ET
No downtime or service disruption is expected with this update

Changes:

– Fix: Courses do not appear in View Course List after recordings were restored
– Fix: Some Moodle courses with Tegrity recordings were issuing warning messages (rescheduled to 6/10/2018)
– Fix: Some users were unable to download a video podcast
– Fix: The instructor camera would record at the lowest resolution on some Windows computers
– Fix: Discrepancies in viewing times on custom viewing reports
– Fix: Some courses would appear in View Course List without an instructor
– Fix: Some recordings would get stuck in “IE, FF, Safari Ready”
– Fix: List of supported operating systems shown in Tegrity diagnostics
– New: Link to the updated MHE Privacy Policy page in Web Application footer to support GDPR


2018 Memorial Day Office Closure

2018-05-21 06:00:46

The Tegrity Technical Support office will be closed on Monday, May 28, in observance of Memorial Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.


2018 Presidents Day Office Closure

2018-02-15 06:00:21

The Tegrity Technical Support office will be closed on Monday, February 19, in observance of Presidents Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.


iOS App Update Notification

2018-01-18 01:00:58

An updated iOS app will be available beginning Sunday, January 21. The update will include the following changes:

– Caption Support
– Push Notification fix


2018 Martin Luther King Day Office Closure

2018-01-08 06:00:32

The Tegrity Technical Support office will be closed on Monday, January 15, in observance of MLK Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.


2018 New Year's Day Office Closure

2017-12-25 06:00:44

The Tegrity Technical Support office will be closed on Monday, January 1, in observance of New Year’s Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.


2017 Christmas Holiday Office Closure

2017-12-18 06:00:37

The Tegrity Technical Support office will be closed on Monday, December 25, in observance of the Christmas Holiday. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.


Tegrity Maintenance Bulletin TEG17-003

2017-12-11 06:00:05

Maintenance work is scheduled to be carried out on December 26 between 2am-6am ET
No downtime or service disruption is expected with this update

Changes:

– Fix:  Video distortion when viewing in full screen mode
– Fix: Archiving courses that do not contain any recordings causes status to remain as “Archiving”
– Fix: Deleting an uploaded Mac recording before it is ready for viewing causes status to remain as “Available Soon”
– Fix: Various mobile app functionality and playback issues
– Fix: Admins using the filtering feature in View Course List does not always display the correct results
– Fix: 3rd party captioning may result in corruption of non-English characters
– Fix: Edits to recordings are not reflected in the audio podcasts
– Fix: User may encounter navigational and Download Manager issues when downloading a recording
– Fix: Unable to “Run Diagnostics” when viewing a webcast
– New: Improved caption request functionality
– New: Deployment of the Mac Recorder build 3080
– New: Tablet versions of the iOS and Android apps are being submitted to the App Store and Play Store
Click here for additional information on the Mac Recorder and updates to the Android & iOS apps


2017 Thanksgiving Holiday Office Closure

2017-11-17 06:00:25

The Tegrity Technical Support office will be closed on November 23-24, in observance of the Thanksgiving Holiday. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.


Service Disruption - 10/17/2017

2017-10-17 11:34:00

UPDATE: Tegrity service is back to normal operations as of 2:55 PM CDT.

Additional information about the service disruption will be added to this post. Please check back for updates.

Tegrity is currently experiencing a service disruption. Our engineers are actively working to resolve the issue.

We will update this post as the service status changes. We apologize for the disruption and appreciate your patience.

The Tegrity Team


Mac Recorder, Android, iOS Update Notification

2017-09-07 15:42:49

Updated iOS, Mac, and Android applications will be available on Sunday, September 10th. The updates will include the following changes:

New iOS app

Changes:

– New redesigned interface
– New Watch Later feature
– New Downloaded screen to manage downloaded recordings
– New push notifications for new recordings
– Improved search feature

New Mac Recorder (Build 3080)

Changes:

– Improve robustness of Audio/Video capture
– Improve recorder responsiveness at startup
– Fix crash when double clicking the screen annotations button
– Fixed accessibility issue on start dialog
– Add proctoring warning message for: Siri, FaceTime, Power-Source, Required storage

New Android app

Changes:

– Fix permission issue for new installs


2017 Labor Day Office Closure

2017-08-31 06:00:18

The Tegrity Technical Support office will be closed on Monday, September 4, in observance of Labor Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.


Tegrity Recorder Bug Notification - Recordings appear to have no chapters (Windows 10)

2017-07-17 15:07:14

UPDATE: Tegrity Recorder (build 7.5.3.2487) has been released on 8/14/2017 to resolve this issue.

An issue was discovered that affects all versions of the Tegrity PC Recorder — when a Windows 10 system with multiple monitors is updated to version 1703, the chapter thumbnails are not generated for the recording, preventing users from being able to view it. This issue is isolated to Windows 10 version 1703. To check your Windows 10 version, right-click the Start button, click Run, type “winver” and press enter. If you have recordings affected by this specific issue, please contact support so that we can work with you to repair your recording.

There is a workaround that will prevent this issue from occurring in future recordings. Please use the instructions in this support article to apply the workaround.

We apologize for any inconvenience this may have caused and appreciate your patience while our developers work to create a new Recorder that will address this issue.

The Tegrity Team


Tegrity Maintenance Bulletin TEG17-002

2017-07-06 20:33:05

Maintenance work is scheduled to be carried out on July 9 between 2am-6am ET.
No downtime or service disruption is expected with this update.

Changes:

– Fix: Certain users were unable to see all enrolled courses
– Fix: Some recordings had missing chapters after uploading
– Fix: Changes made in Edit Recording Properties sometimes did not save
– Fix: Certain accounts could not be impersonated by administrators
– Fix: Unable to import multiple video clips into a recording
– Fix: Reports not showing new recordings that have not been viewed
– Fix: Email notifications for queued and successfully uploaded audio files were not being sent
– Fix: Certain customers were unable to upload recordings after reaching 90% of the usage quota
– Fix: New courses do not appear in the mobile app unless the user logs out and logs back in
– Fix: Unable to edit existing captions for a recording that was re-uploaded
– Fix: Help Desk account unable to access the Dashboard
– Fix: Unable to view long course names when copying or moving a recording
– Fix: Unable to restore an archived recording if quota has been exceeded
– Fix: User and institution names are not displayed for some users in the mobile app
– Fix: Incorrect information displayed on the Tegrity diagnostic page
– New: Notification to mobile apps when a new recording is available
– New: Support for upcoming mobile app updates
– New: PC Recorder 7.5.3.2481 (installable package on the Dashboard will be updated on 7/16/2017)


PC Recorder Build 7.5.3.2481 Update Notification

2017-07-01 11:44:29

A new PC Recorder build 7.5.3.2481 will be available starting 7/9/2017 which fixes the following issues:

Changes:

– Fix: Recorder quits unexpectedly after ending a WebCast recording (Windows 10)
– Fix: Improved codec handling to prevent video corruption


2017 Independence Day Office Closure

2017-06-29 06:00:59

The Tegrity Technical Support office will be closed on July 3-4, in observance of Independence Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.


2017 Memorial Day Office Closure

2017-05-25 06:00:17

The Tegrity Technical Support office will be closed on Monday, May 29, in observance of Memorial Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.


Tegrity Maintenance Bulletin TEG17-001

2017-04-14 13:08:40

Maintenance work is scheduled to be carried out on April 18 between 2am-6am ET.
No downtime or service disruption is expected with this update

Changes:

– Fix: Incorrect “exceeded by” value in automated quota emails
– Fix: Recorder Enforced Login setting is ignored when using Shibboleth authentication
– Fix: Unable to download closed captions in IE and Edge browsers
– Fix: Upload issues in mobile app (iOS 10)
– Fix: Handling of non-English characters in caption files
– Fix: Issue archiving of courses with unsupported characters in recording titles
– Fix: Resume Playback button not available
– Fix: Mac OS Sierra compatibility
– New: Closed Caption Editor more…
– New: Enhanced Grade Book features more…
– New: Additional email alert when upload fails more…

*Recorder update has been rescheduled to April 19th between 2am-6am ET*
– New: Updated PC Recorder (build 2458)
– New: Updated Mac Recorder (build 3065)


Service Disruption - 2/28/2017

2017-02-28 13:05:46

UPDATE: Tegrity service is operating normally as of 4:00 PM CST. Please click here for a summary of the 2/28/2017 Amazon S3 service disruption.

The Tegrity service is currently experiencing an disruption. We are working with AWS to restore the S3 Cloud Storage that is used by the Tegrity service.

We will update this post as the status changes. We apologize for the outage and appreciate your patience as we work to resolve this issue.

The Tegrity Team


2017 Presidents Day Office Closure

2017-02-16 06:00:03

The Tegrity Technical Support office will be closed on Monday, February 20, in observance of Presidents Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.


2017 Martin Luther King Day Office Closure

2017-01-13 14:35:00

The Tegrity Technical Support office will be closed on Monday, January 16, in observance of MLK Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.


2017 New Year's Day Office Closure

2016-12-27 06:00:17

The Tegrity Technical Support office will be closed on Monday, January 2, in observance of New Year’s Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.


Christmas Holiday Office Closure Notification

2016-12-20 06:00:18

The Tegrity Technical Support office will be closed on Monday, December 26, in observance of the Christmas Holiday. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.


Tegrity Maintenance Bulletin TEG16-012

2016-11-17 18:00:48

Maintenance work is scheduled to be carried out on November 27 between 2am-6am ET
No downtime or service disruption is expected with this update

Changes:

– Fix: Upload issues from iOS devices that have been updated to iOS 10
– Fix: Delay in recordings becoming viewable due to transcoding timeout limit
– Fix: New PC Recorder build 7.5.2.2432 that fixes the video looping issue during viewing of live webcasts
– New: Upload status notification alerts by email
– New: Ability for an instructor to manually move a course between the Active & Past Courses tabs


11/17 Service Outage

2016-11-17 09:19:15

UPDATE: Service has been restored as of 9:55 AM CST.

We are currently experiencing a service outage which is affecting the playback of Tegrity recordings. Our engineering team is working on resolving the issue as soon as possible. We will post an updated message once the issue is resolved.

Thank you for your patience while we work to resolve this issue.

The Tegrity Team

 


Thanksgiving Holiday Office Closure Notification

2016-11-17 06:00:44

The Tegrity Technical Support office will be closed on November 24-25, in observance of the Thanksgiving Holiday. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.