Tegrity Recorder Bug Notification – Recordings appear to have no chapters (Windows 10)

UPDATE: Tegrity Recorder (build 7.5.3.2487) has been released on 8/14/2017 to resolve this issue.

An issue was discovered that affects all versions of the Tegrity PC Recorder — when a Windows 10 system with multiple monitors is updated to version 1703, the chapter thumbnails are not generated for the recording, preventing users from being able to view it. This issue is isolated to Windows 10 version 1703. To check your Windows 10 version, right-click the Start button, click Run, type “winver” and press enter. If you have recordings affected by this specific issue, please contact support so that we can work with you to repair your recording.

There is a workaround that will prevent this issue from occurring in future recordings. Please use the instructions in this support article to apply the workaround.

We apologize for any inconvenience this may have caused and appreciate your patience while our developers work to create a new Recorder that will address this issue.

The Tegrity Team

Posted in Maintenance, Maintenance Update, Scheduled Service Update.