Troubleshooting: What to do if you can’t view recordings on a Mac
In order to view Tegrity recordings on a MAC, you must have the following installed:
- Sliverlight
- VLC plug-ins (not the VLC player)
Sliverlight is a free plugin from Microsoft. VLC is an open source video streaming program that Tegrity previously used within the Tegrity Mac-based playback experience. Recordings created after the December 2009 update, use the Silverlight plug-in during playback on the Mac. Recordings created before the December 2009 update us the VLC plug-in during playback on the Mac.
First, check to see whether your browser (Safari or Firefox) recognizes the Silverlight and VLC Multimedia Plug-in, Version 0.8.6.c
In Safari:
- Select Help > Installed Plug-Ins menu option
- Select Edit > Find > Find menu option
- Enter silverlight in the find field
- Click the magnifying glass icon next to the find field
- If a Silverlight entry is not found, then see below.
- Enter vlc in the find field
- Click the magnifying glass icon next to the find field
- If a VLC plug-in entry is found, make sure that it is for Version 0.8.6.c. If the correct version of VLC is not found, see below.
- For Safari 7+, click here.
In Firefox:
- Select Tools > Add-ons
- Select Plugins button
- Scroll through the plugins list to locate Silverlight and VLC plug-in
If the Silverlight plug-in is not installed, you can download the Silverlight plug-in from the following location: http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx
If the VLC plug-in, version 0.8.6.c, is not listed within your browser’s plug-ins, you need to remove/trash all VLC plug-in files that are located on your hard disk and then re-install the VLC plug-in. You can download the VLC plug-in form the following location:
- Intel based Mac : http://download.videolan.org/pub/videolan/vlc/0.8.6c/macosx/vlc-plugin-0.8.6c-intel.dmg
- PowerPC based Mac: http://download.videolan.org/pub/videolan/vlc/0.8.6c/macosx/vlc-plugin-0.8.6c-powerpc.dmg
In addition, you may need to add your institution’s Tegrity site to the list of your browser’s cookie exceptions (in Firefox, Firefox > Preferences > Privacy > exceptions on “accept cookies from sites”).
Also, you should add your institution’s Tegrity site to the list of exception sites from which you allow pop-ups.