Troubleshooting: Tegrity Installer Error

Issue: When attempting to install Tegrity, the following error occurs:

Tegrity Installer
An inconsistent software version was detected with the Tegrity Server. Item: Run-time environment.

Solution: This error usually indicates that there is a conflict between the version of Microsoft Visual C++ Redistributable that is already installed and the version Tegrity is attempting to install. Please uninstall all Microsoft Visual C++ 2013 Redistributable (x64) and Microsoft Visual C++ 2013 Redistributable (x86) instances. Once successfully uninstalled, please try installing Tegrity again.

Optional Solution: You can also download and install the Redistributable files from Microsoft’s website here.

Note: If you are using a 64-bit operating system, make sure you install the 32-bit and 64-bit versions. If you are not sure which version you are using, search for System Information in Windows and open it. In the right pane, find System Type.

 

 

 

 

Popular Articles

Let Tegrity Know!

We welcome your feedback on how we can improve the Tegrity lecture capture service. Please provide any comments and suggestions to your account management team.