Troubleshooting: Session protected by DRM, not authorized to play

If you have encontered the “Session protected by DRM, not authorized to play” message when trying to play a recording that you have downloaded, please do the following:

  1. Add your institution’s Tegrity URL to your list of trusted sites in your Windows Internet Explorer (IE) browser security settings.
  2. Make sure that ActiveX controls are enabled in your IE browser security settings.
  3. Make sure that the “DRMActiveXControlClass” browser add-on exists and is enabled in your browser.

Please refer to the following article for more information on how to change your IE security settings:

Popular Articles

Let Tegrity Know!

We welcome your feedback on how we can improve the Tegrity lecture capture service. Please provide any comments and suggestions to your account management team.