Troubleshooting: Recording is being edited

When performing any type of editing function for a Tegrity recording, it is always best practice to wait for the confirmation the operation has completed successfully.

In the example below, the recording was cut:

The time of the message appearing will depend on the operation performed and the size of the recording.

When your edits have been completed, it is best practice to click the Course name to return to the course.

We do not recommend:

Clicking the back button on your browser

Closing the browser

If you do either of the above it can cause the recording to stay in status “Recording is being edited” for an extended period.

Should this occur, allow the recording 24 hours to process on the server.

If the Status has not changed within 24 hours please contact support in the usual way.

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We welcome your feedback on how we can improve the Tegrity lecture capture service. Please provide any comments and suggestions to your account management team.