Troubleshooting: Mac – ‘An error occured, and the recording must be stopped.’

Issue: During a Tegrity Recording / Proctored Test, the following error occurs:

MAc FaceTime-Siri Error



  • Prior to starting a recording: Sign Out of FaceTime
    • FaceTime will take over the microphone and camera if you receive and accept a call, resulting in the Tegrity error
  • Remove the Siri shortcut icon from your Menu Bar / Dock
    • Siri will take control of your microphone if you accidentally click to launch it, resulting in the Tegrity error

It is recommended that you quit any additional programs which utilize the microphone or camera prior to launching Tegrity, such as iMessenger, Skype, video editing programs etc.



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