How To: Enable Closed Captioning for 3rd Party Vendors

Note:  If your Closed Caption Provider is 3Play Media, please see: How To: Enable Closed Caption Workflow for 3PlayMedia.

1. Access the Tegrity Admin Dashboard

2. Click “Advanced Service Settings”

Admin Dasshboard enabled captions

3. Check the “Enable captioning workflow” box

Admin Dashboard enable cc

4. Fill in the “Captioning service notification email address” with the address you wish to receive Caption Requests. This address should be the one provided by your Closed Caption provider.

5. Scroll to the bottom of the page and click “OK” to save the settings.

Advanced Service Settings click OK

For Instructors to request captions, see the article How To: Request Captioning for a Recording

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We welcome your feedback on how we can improve the Tegrity lecture capture service. Please provide any comments and suggestions to your account management team.