Catalina Mac OS 10.15.x (and forward) Tegrity Recorder Installation Instructions

Due to changes in the Privacy Settings for Mac OS 10.15.x Catalina it is necessary for Mac users to manually grant permission for the following items:

  • Camera
  • Microphone
  • Screen Recording

You must allow all items to ensure successful recording.

Note: If Tegrity is already installed, uninstall the application and delete any download files and empty the Trash.

Please read and follow the instructions below to complete installation and setup:

Access Tegrity in the usual manner, or by following your institution’s instructions.

From your Tegrity course click the required recording button:

    • Start a Test

OR

    • Start a Recording

Note: your institution will have determined which recording options appear in your course. If you only see one button please click it to start the installation.

NOTE: If you receive the error below, Click OK, navigate to the downloaded file in the Downloads Folder. Right click the file and select Open. Folllow the prompts to install.

 

After installation Click “Start a Test” or “Start a Recording” from the Tegrity course webpage. DO NOT try to launch Tegrity locally from Applications.

When the recorder launches for the first time two prompts will appear asking for permission to access the Camera and Microphone.

Please click OK for both: Required

Camera 

 

Microphone

 

When the recorder interface opens follow the steps to the final “Record” button. Here you may see a warning to allow Tegrity to record your screen. Clcik OK and close the recorder.

 

Check the Privacy setting to ensure Screen recording has been premitted.

Option 1:

Click the Apple from the top left of the menu bar

Select System Preferences

Option 2:

Click the System Preferences icon from the Dock

Select the Privacy Tab

Select Tegrity in the application window and scroll to “Screen Recording” in the permissions window. If the box is already checked close Preferences and start a recording from the Tegrity course page.

If the box is not checked follow the steps below:

Click the lock (bottom left) and enter your Mac username and password when prompted

Click Screen Recording in the left panel and then check the box to the left of the Tegrity Icon in the application panel

Click the lock to lock the setting and close the Security and Privacy window.

Launch Tegrity from the Tegrity course page

Create a one-minute test recording. If you receive any errors regarding the Microphone, Camera or Screen Recording open System Preferences, select Privacy and unlock the lock. Review the Tegrity options are checked for Microphone, Camera and Screen Recording. 

If errors persist take screen captures of any messages and document at what stage the error/s occur. 

Contact support for further assistance.

Popular Articles

Let Tegrity Know!

We welcome your feedback on how we can improve the Tegrity lecture capture service. Please provide any comments and suggestions to your account management team.