2017 New Year’s Day Office Closure

The Tegrity Technical Support office will be closed on Monday, January 2, in observance of New Year’s Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

Christmas Holiday Office Closure Notification

The Tegrity Technical Support office will be closed on Monday, December 26, in observance of the Christmas Holiday. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

Tegrity Maintenance Bulletin TEG16-012

Maintenance work is scheduled to be carried out on November 27 between 2am-6am ET
No downtime or service disruption is expected with this update

Changes:

– Fix: Upload issues from iOS devices that have been updated to iOS 10
– Fix: Delay in recordings becoming viewable due to transcoding timeout limit
– Fix: New PC Recorder build 7.5.2.2432 that fixes the video looping issue during viewing of live webcasts
– New: Upload status notification alerts by email
– New: Ability for an instructor to manually move a course between the Active & Past Courses tabs

Tegrity Maintenance Bulletin TEG16-011

Maintenance work is scheduled to be carried out on September 18 between 2am-6am ET
No downtime or service disruption is expected with this update

Changes:

– Fix: Enforce Course Settings option for ‘Automatically publish student recordings’
– Fix: ‘Last Updated’ date for recordings incorrectly showing today’s date
– Fix: Issue with slowness or delay in cloud transcoding
– Fix: Issue with purging courses from View Course List
– Fix: Issue with the refresh interval for View Course List
– Fix: Ability to select and return to Detailed Reports after viewing a report
– Fix: Error when importing Excel file from Manage Excel Users
– Fix: Error when deleting recording from a course as an admin user
– Fix: Greyed out action buttons in Custom Analysis Reports
– Fix: Error during initial recorder install after clicking ‘Start a Recording’
– Fix: New user may get a blank page when accessing new course for the first time
– Fix: Mobile app recording upload remains in ‘Being processed’ status
– Fix: Missing functionality when accessing as a Guest
– Fix: Availability of recordings and past courses in mobile apps
– Fix: Ability for instructor to manage recordings in past courses
– Fix: Issues with viewing and downloading Custom Analysis Reports
– Fix: Issue with downloading multiple recordings in Download Manager
– Fix: Student recordings show as pending when deleted after preview
– Fix: Resume download of a recording after network connectivity is restored
– Fix: Display of long titles in course selection for reprocessing recordings
– Update: Excel exports to .xlsx format
– Update: Ability to launch proctored test via LTI link
– Update: Users can upload and view recordings even when quota is reached

Labor Day Office Closure Notification

The Tegrity Technical Support office will be closed on Monday, September 5, in observance of Labor Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

Tegrity Maintenance Bulletin TEG16-010

Maintenance work is scheduled to be carried out on August 14 between 2am-6am ET

Changes:

– Fix: Monitor Recorders shows Windows 10 computers as Windows 8
– Fix: Possible crash in background service causing the zip process to fail
– Update: Improve error handling and service functionality after an error occurs

No downtime or service disruption is expected with this update

Component Updates:

– New PC Recorder
– New PC Download Manager
– New Mac Download Manager

Tegrity Maintenance Bulletin TEG16-009

Maintenance work is scheduled to be carried out on July 29 between 2am-6am ET

An update will be applied to the back-end systems to optimize memory utilization. There is no downtime or service disruption expected.

Tegrity Maintenance Bulletin TEG16-008

Instances that have already received the Summer 2016 Update will be updated with TEG16-008 on July 14 between 2am-6am ET. Instances scheduled to receive the Summer 2016 Update on a future date will automatically receive TEG16-008 at the same time.

Changes:

– Fix: Last Update date for courses all show today’s date
– Fix: Accuracy of Status information shown on the Admin Dashboard
– Fix: Captioning workflow issues with CC service providers
– Fix: Course IDs appearing in all lower-case letters
– Fix: Issues associated with reprocessing recordings
– Fix: Uploaded recordings remain in Processing status
– Fix: Browser caches the last shared recording link that a user viewed
– Fix: Deleting a recording after previewing it creates a Pending recording
– Update: Ability to upload multiple recordings at the same time to one course
– Update: Get Support emails submitted by users to include course and recording info
– Update: Reduce frequency of admin alerts when Recording Hours have been exceeded

Tegrity Summer 2016 Update Notification

The Tegrity Summer 2016 Update is scheduled to be deployed on Sunday, July 17. Please refer to the June 24 email notification from our Client Services Team for more detailed information about this Update. The Update will be deployed to all customer instances on July 17 between 2-6 AM EDT, unless arrangements for a different date were already made with our Client Services Team.