2017 Christmas Holiday Office Closure

The Tegrity Technical Support office will be closed on Monday, December 25, in observance of the Christmas Holiday. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

2017 Thanksgiving Holiday Office Closure

The Tegrity Technical Support office will be closed on November 23-24, in observance of the Thanksgiving Holiday. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

Service Disruption – 10/17/2017

UPDATE: Tegrity service is back to normal operations as of 2:55 PM CDT.

Additional information about the service disruption will be added to this post. Please check back for updates.

Tegrity is currently experiencing a service disruption. Our engineers are actively working to resolve the issue.

We will update this post as the service status changes. We apologize for the disruption and appreciate your patience.

The Tegrity Team

2017 Labor Day Office Closure

The Tegrity Technical Support office will be closed on Monday, September 4, in observance of Labor Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

2017 Independence Day Office Closure

The Tegrity Technical Support office will be closed on July 3-4, in observance of Independence Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

2017 Memorial Day Office Closure

The Tegrity Technical Support office will be closed on Monday, May 29, in observance of Memorial Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

Tegrity Maintenance Bulletin TEG17-001

Maintenance work is scheduled to be carried out on April 18 between 2am-6am ET.
No downtime or service disruption is expected with this update

Changes:

– Fix: Incorrect “exceeded by” value in automated quota emails
– Fix: Recorder Enforced Login setting is ignored when using Shibboleth authentication
– Fix: Unable to download closed captions in IE and Edge browsers
– Fix: Upload issues in mobile app (iOS 10)
– Fix: Handling of non-English characters in caption files
– Fix: Issue archiving of courses with unsupported characters in recording titles
– Fix: Resume Playback button not available
– Fix: Mac OS Sierra compatibility
– New: Closed Caption Editor more…
– New: Enhanced Grade Book features more…
– New: Additional email alert when upload fails more…

*Recorder update has been rescheduled to April 19th between 2am-6am ET*
– New: Updated PC Recorder (build 2458)
– New: Updated Mac Recorder (build 3065)

Service Disruption – 2/28/2017

UPDATE: Tegrity service is operating normally as of 4:00 PM CST. Please click here for a summary of the 2/28/2017 Amazon S3 service disruption.

The Tegrity service is currently experiencing an disruption. We are working with AWS to restore the S3 Cloud Storage that is used by the Tegrity service.

We will update this post as the status changes. We apologize for the outage and appreciate your patience as we work to resolve this issue.

The Tegrity Team

2017 Presidents Day Office Closure

The Tegrity Technical Support office will be closed on Monday, February 20, in observance of Presidents Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

2017 Martin Luther King Day Office Closure

The Tegrity Technical Support office will be closed on Monday, January 16, in observance of MLK Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.