2018 Labor Day Office Closure

The Tegrity Technical Support office will be closed on Monday, September 3, in observance of Labor Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

LDAP Authentication Issues

UPDATE: Tegrity service is back to normal operations as of 12:15 PM CDT.

The issue was caused by a network setting change to the Tegrity AAIRS services by AWS ELB. Our engineers have resolved the issue and users are able to successfully login directly to Tegrity with their LDAP credentials.

Instances configured to use LDAP for Direct Login Authentication may be experiencing user login failures. We are actively working with our engineers to resolve this issue.

As a workaround, users can use the SSO link in their LMS courses to access Tegrity recordings.

We apologize for the inconvenience this issue is causing. Updates on this issue will be posted here.

The Tegrity Team

2018 Independence Day Office Closure

The Tegrity Technical Support office will be closed on July 4, in observance of Independence Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

iOS App Update Notification

Tegrity iOS app version 1.1.2 will be available beginning Sunday, June 3. The update includes the following changes:

– Fix for the Help link
– Other bug fixes

Tegrity Maintenance Bulletin TEG18-001

Maintenance work is scheduled to be carried out on Sunday, June 3, 2018, between 2am-6am ET
No downtime or service disruption is expected with this update

Changes:

– Fix: Courses do not appear in View Course List after recordings were restored
– Fix: Some Moodle courses with Tegrity recordings were issuing warning messages (rescheduled to 6/10/2018)
– Fix: Some users were unable to download a video podcast
– Fix: The instructor camera would record at the lowest resolution on some Windows computers
– Fix: Discrepancies in viewing times on custom viewing reports
– Fix: Some courses would appear in View Course List without an instructor
– Fix: Some recordings would get stuck in “IE, FF, Safari Ready”
– Fix: List of supported operating systems shown in Tegrity diagnostics
– New: Link to the updated MHE Privacy Policy page in Web Application footer to support GDPR

2018 Memorial Day Office Closure

The Tegrity Technical Support office will be closed on Monday, May 28, in observance of Memorial Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

2018 Presidents Day Office Closure

The Tegrity Technical Support office will be closed on Monday, February 19, in observance of Presidents Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

2018 Martin Luther King Day Office Closure

The Tegrity Technical Support office will be closed on Monday, January 15, in observance of MLK Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

2018 New Year’s Day Office Closure

The Tegrity Technical Support office will be closed on Monday, January 1, in observance of New Year’s Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.