Holidays – Office Closure

The Tegrity Technical Support office will be closed on the following days:

December 24-25 – Christmas
January 1 – New Year’s Day

If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

Tegrity URL Shortener Service

UPDATE: The issue has been resolved as of Friday, November 29.

We are working on resolving an issue with the Tegrity URL shortener service. Links such as https://tegr.it/… are currently not redirecting to the correct resource. Please note that the full expanded links are working correctly. Our help portal is also accessible at any time at help.tegrity.com.

The Tegrity Team

Help Portal Maintenance – 11/15

The Tegrity Help Portal will undergo scheduled maintenance on Friday, November 15th between 9 PM – 12 AM EST. During this time, help.tegrity.com may not be accessible. We apologize for the disruption and appreciate your patience.

The Tegrity Team

Help Portal Maintenance – 11/9

The Tegrity Help Portal will undergo scheduled maintenance on Saturday, November 9th between 8 – 11 AM EST. During this time, help.tegrity.com may not be accessible. We apologize for the disruption and appreciate your patience.

The Tegrity Team

MacOS 10.15 Catalina Update

Users who have upgraded their Mac computers to MacOS 10.15 Catalina have been reporting issues with some of the functionality of the Tegrity Recorder.

The issue is being actively investigated by our development team.

In the meantime, if you need to use the Tegrity Recorder to create a recording or take a proctored test, it is advised that you delay updating to Catalina. If you have already updated to Catalina, you could either downgrade the OS X to Mojave or use another available computer to create your Tegrity recording.

We sincerely apologize for any inconvenience this is causing.

Service Disruption – 8/22/2019

UPDATE: Tegrity service is back to normal operations as of 4:15 PM CDT.

Additional information about the service disruption will be added to this post. Please check back for updates.

Tegrity is currently experiencing a service disruption. Our engineers are actively working to resolve the issue.

We will update this post as the service status changes. We apologize for the disruption and appreciate your patience.

The Tegrity Team

Ending Tegrity Campus Services Notification

McGraw-Hill has a long-standing commitment to offering the highest quality educational programs and materials, and our relationships with our higher education institutions are of great importance to us. Because we value your partnership, we are writing to provide you advance notification that we will be ending the Tegrity Lecture Capture Service next year on June 30, 2020.

Although we recognize the value that the Tegrity Lecture Capture Service provides, McGraw-Hill will be concentrating its resources and technology investments in other core areas to better support you in the future. We are increasing our focus on enhancing our personalized learning tools and integrating real-time data in our programs, such as McGraw-Hill Connect, which will continue to include the Tegrity recording and proctoring tool free to users.

We are sharing this news with you as early as possible to ensure you have enough time to select a new solution and prepare for a smooth transition. You can contact your McGraw-Hill Account Manager or the Tegrity Technical Support Team for assistance throughout the process and to answer your questions. In anticipation of some immediate questions you may have, we prepared the following Ending Tegrity Campus Services FAQs. If you have additional questions, please contact the Tegrity Client Services Team at clientsvcs@mheducation.com

We are committed to building and maintaining a long-term relationship with you, and we look forward to continuing our collaboration together.

Sincerely,
The McGraw-Hill Higher Education Team

Tegrity Recorder Bug Notification – Recorder Stops in PowerPoint Presentation Mode

An issue was discovered that affects the Tegrity PC Recorder (build 7.5.3.2507) — when using PowerPoint, the Tegrity Recorder stops when going into presentation mode.

Our developers are reverting the PC Recorder to the previous version (build 7.5.3.2487).

If a computer has already been updated to the new PC Recorder build 2507, then the Recorder will need to be manually uninstalled. Build 2487 will reinstall when the user starts a new Tegrity recording.

We apologize for any inconvenience this issue is causing. Thank you for your patience. Please contact us with any questions or concerns regarding this issue.

The Tegrity Team