Tegrity Maintenance Bulletin TEG20-003

Maintenance work is scheduled to be carried out on Sunday, March 8th, between 1am-8am ET.

Changes:

Tegrity Lecture Capture iOS App:
– Fix: Clicking “Ask a Question” when seek bar is at 0:00 does not pause the recording.

Web Features:
– Fix: Error when clicking OK on the Advanced Service Settings page.
– Fix: Unable to download Tegrity Recorder in Chrome and Safari Browsers.
– New: Tegrity Administrator can disable ability to record by setting max recording minutes to 0.

Holidays – Office Closure

The Tegrity Technical Support office will be closed on the following days:

December 24-25 – Christmas
January 1 – New Year’s Day

If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

Help Portal Maintenance – 11/15

The Tegrity Help Portal will undergo scheduled maintenance on Friday, November 15th between 9 PM – 12 AM EST. During this time, help.tegrity.com may not be accessible. We apologize for the disruption and appreciate your patience.

The Tegrity Team

Tegrity Maintenance Bulletin TEG19-003

Maintenance work is scheduled to be carried out on Sunday, October 13th, between 1am-8am ET.
Please note that Tegrity will not be available between 1am-4am ET. We apologize for any inconvenience.

Changes:

PC Recorder 7.5.2542:
– Fix: Toolbar size issue on high pixel density displays

Mac Recorder 2.3 (4304):
– Fix: Crash when no course title or recording title is specified

Tegrity Lecture Capture Android App (Version: 3.4.4):
– Fix: Audio player controls in notification bar and lockscreen not available on Android 8.0+
– Fix: No notifications on Android 8.0+
– Fix: Playback controls remain in status bar even after the app is closed

Tegrity Lecture Capture iOS App (Version: 1.1.6 (2)):
– Fix: When recordings ends, user is redirected to previous page
– Fix: Non-English characters in course name caused name to be truncated in course list

Tegrity Maintenance Bulletin TEG19-002

Maintenance work is scheduled to be carried out on Sunday, June 30th, between 1am-8am ET.
Please note that Tegrity will not be available between 1am-4am ET. We apologize for any inconvenience.

Changes:

Web Features:
– Fix: Captions Editor accepts time stamps beyond recording duration
– Fix: Twitter integration not working
– Fix: Additional Content files with name longer than 50 characters
– Fix: Correct error message when unauthorized users attempt to login to WebCasts
– Fix: Long course name overlaps
– Fix: Deleted WebCast recordings show in Quota Usage Report
– Fix: Line breaks in captions will display in Tegrity Player

PC Recorder 7.5.3.2530:
– Minor updates

Mac Recorder 2.3 (4301):
– New: Low audio alert no longer displays for proctored test recordings

Tegrity Lecture Capture Android App (Version: 3.4.0):
– Fix: No error message when attempting to playback a recording that is downloading while connection to network is lost
– Fix: Blurry video
– Fix: Special characters in course names not displayed correctly
– Fix: Scroll transition on My Courses tab

Tegrity Lecture Capture iOS App (Version: 1.1.5 (12)):
– Fix: In slideshow mode, last thumbnail appears first
– Fix: No error message when attempting to playback a recording that is downloading while connection to network is lost

 

 

Tegrity Maintenance Bulletin TEG19-001

Maintenance work is scheduled to be carried out on Sunday, March 31st, between 1am-8am ET.
Please note that Tegrity will not be available between 1am-4am ET. We apologize for any inconvenience.

Changes:

Web Features:
– New: Ability for students to move courses to the ‘Past Courses’ tab
– Fix: UI fixes on the ‘Edit Recording’ page
– Fix: Issue with ‘From’ and ‘To’ fields on the ‘Ask a question’ page

PC Recorder (7.5.3.2515):
– Fix: Incompatibility with PowerPoint SMARTInk add-on
– Fix: Tegrity toolbar disappears when recording PowerPoint on Windows 10
– Fix: Instructor camera resolution dropping to lowest value in Windows 10
– Fix: Long course names get truncated in Proctor Test recordings
– Fix: Distorted thumbnails when uploading certain MP4 files
– Fix: Increased minimum default free disk space requirement to prevent corruption

 

Tegrity Maintenance Bulletin TEG18-003

Maintenance work is scheduled to be carried out on Sunday, December 30th, 2018, between 1am-8am ET.
Please note that Tegrity will not be available between 1am-4am ET. We apologize for any inconvenience.

Changes:

PC Recorder (7.5.3.2507):
– Fix: Tegrity toolbar disappears when recording PowerPoint on Windows 10
– Fix: Tegrity toolbar opens in incorrect position when recording PowerPoint on Windows 10
– Fix: Instructor camera resolution issue in Windows 10
– Fix: Long course names get truncated in Proctor Test recordings

Mac Recorder 2.3 (4300):
– New: Mac Recorder updated to 64-bit

Download Manager:
– New: Mac Download Manager updated to 64-bit

iOS app (1.1.3):
– Fix: iOS app users receive notifications from past courses
– Fix: Issue with ampersand symbol in course titles
– Fix: Renaming chapters or new chapters created with imported video clips require users to log out and log back in
– Fix: In slideshow mode, last thumbnail appears first

Android app (3.3.0):
– Fix: Android app undo bookmark deletion issue
– Fix: Login screen issue when exiting an entering app in landscape mode
– Fix: In slideshow mode, last thumbnail appears first

 

Update: New PC and Mac Recorders will be available on Monday, December 31st.