Tegrity Maintenance Bulletin TEG19-003

Maintenance work is scheduled to be carried out on Sunday, October 13th, between 1am-8am ET.
Please note that Tegrity will not be available between 1am-4am ET. We apologize for any inconvenience.

Changes:

PC Recorder 7.5.2542:
– Fix: Toolbar size issue on high pixel density displays

Mac Recorder 2.3 (4304):
– Fix: Crash when no course title or recording title is specified

Tegrity Lecture Capture Android App (Version: 3.4.4):
– Fix: Audio player controls in notification bar and lockscreen not available on Android 8.0+
– Fix: No notifications on Android 8.0+
– Fix: Playback controls remain in status bar even after the app is closed

Tegrity Lecture Capture iOS App (Version: 1.1.6 (2)):
– Fix: When recordings ends, user is redirected to previous page
– Fix: Non-English characters in course name caused name to be truncated in course list

Tegrity Maintenance Bulletin TEG19-002

Maintenance work is scheduled to be carried out on Sunday, June 30th, between 1am-8am ET.
Please note that Tegrity will not be available between 1am-4am ET. We apologize for any inconvenience.

Changes:

Web Features:
– Fix: Captions Editor accepts time stamps beyond recording duration
– Fix: Twitter integration not working
– Fix: Additional Content files with name longer than 50 characters
– Fix: Correct error message when unauthorized users attempt to login to WebCasts
– Fix: Long course name overlaps
– Fix: Deleted WebCast recordings show in Quota Usage Report
– Fix: Line breaks in captions will display in Tegrity Player

PC Recorder 7.5.3.2530:
– Minor updates

Mac Recorder 2.3 (4301):
– New: Low audio alert no longer displays for proctored test recordings

Tegrity Lecture Capture Android App (Version: 3.4.0):
– Fix: No error message when attempting to playback a recording that is downloading while connection to network is lost
– Fix: Blurry video
– Fix: Special characters in course names not displayed correctly
– Fix: Scroll transition on My Courses tab

Tegrity Lecture Capture iOS App (Version: 1.1.5 (12)):
– Fix: In slideshow mode, last thumbnail appears first
– Fix: No error message when attempting to playback a recording that is downloading while connection to network is lost

 

 

Tegrity Maintenance Bulletin TEG19-001

Maintenance work is scheduled to be carried out on Sunday, March 31st, between 1am-8am ET.
Please note that Tegrity will not be available between 1am-4am ET. We apologize for any inconvenience.

Changes:

Web Features:
– New: Ability for students to move courses to the ‘Past Courses’ tab
– Fix: UI fixes on the ‘Edit Recording’ page
– Fix: Issue with ‘From’ and ‘To’ fields on the ‘Ask a question’ page

PC Recorder (7.5.3.2515):
– Fix: Incompatibility with PowerPoint SMARTInk add-on
– Fix: Tegrity toolbar disappears when recording PowerPoint on Windows 10
– Fix: Instructor camera resolution dropping to lowest value in Windows 10
– Fix: Long course names get truncated in Proctor Test recordings
– Fix: Distorted thumbnails when uploading certain MP4 files
– Fix: Increased minimum default free disk space requirement to prevent corruption

 

Tegrity Maintenance Bulletin TEG18-003

Maintenance work is scheduled to be carried out on Sunday, December 30th, 2018, between 1am-8am ET.
Please note that Tegrity will not be available between 1am-4am ET. We apologize for any inconvenience.

Changes:

PC Recorder (7.5.3.2507):
– Fix: Tegrity toolbar disappears when recording PowerPoint on Windows 10
– Fix: Tegrity toolbar opens in incorrect position when recording PowerPoint on Windows 10
– Fix: Instructor camera resolution issue in Windows 10
– Fix: Long course names get truncated in Proctor Test recordings

Mac Recorder 2.3 (4300):
– New: Mac Recorder updated to 64-bit

Download Manager:
– New: Mac Download Manager updated to 64-bit

iOS app (1.1.3):
– Fix: iOS app users receive notifications from past courses
– Fix: Issue with ampersand symbol in course titles
– Fix: Renaming chapters or new chapters created with imported video clips require users to log out and log back in
– Fix: In slideshow mode, last thumbnail appears first

Android app (3.3.0):
– Fix: Android app undo bookmark deletion issue
– Fix: Login screen issue when exiting an entering app in landscape mode
– Fix: In slideshow mode, last thumbnail appears first

 

Update: New PC and Mac Recorders will be available on Monday, December 31st.

Tegrity Maintenance Bulletin TEG17-003

Maintenance work is scheduled to be carried out on December 26 between 2am-6am ET
No downtime or service disruption is expected with this update

Changes:

– Fix:  Video distortion when viewing in full screen mode
– Fix: Archiving courses that do not contain any recordings causes status to remain as “Archiving”
– Fix: Deleting an uploaded Mac recording before it is ready for viewing causes status to remain as “Available Soon”
– Fix: Various mobile app functionality and playback issues
– Fix: Admins using the filtering feature in View Course List does not always display the correct results
– Fix: 3rd party captioning may result in corruption of non-English characters
– Fix: Edits to recordings are not reflected in the audio podcasts
– Fix: User may encounter navigational and Download Manager issues when downloading a recording
– Fix: Unable to “Run Diagnostics” when viewing a webcast
– New: Improved caption request functionality
– New: Deployment of the Mac Recorder build 3080
– New: Tablet versions of the iOS and Android apps are being submitted to the App Store and Play Store
Click here for additional information on the Mac Recorder and updates to the Android & iOS apps

Mac Recorder, Android, iOS Update Notification

Updated iOS, Mac, and Android applications will be available on Sunday, September 10th. The updates will include the following changes:

New iOS app

Changes:

– New redesigned interface
– New Watch Later feature
– New Downloaded screen to manage downloaded recordings
– New push notifications for new recordings
– Improved search feature

New Mac Recorder (Build 3080)

Changes:

– Improve robustness of Audio/Video capture
– Improve recorder responsiveness at startup
– Fix crash when double clicking the screen annotations button
– Fixed accessibility issue on start dialog
– Add proctoring warning message for: Siri, FaceTime, Power-Source, Required storage

New Android app

Changes:

– Fix permission issue for new installs

Tegrity Recorder Bug Notification – Recordings appear to have no chapters (Windows 10)

UPDATE: Tegrity Recorder (build 7.5.3.2487) has been released on 8/14/2017 to resolve this issue.

An issue was discovered that affects all versions of the Tegrity PC Recorder — when a Windows 10 system with multiple monitors is updated to version 1703, the chapter thumbnails are not generated for the recording, preventing users from being able to view it. This issue is isolated to Windows 10 version 1703. To check your Windows 10 version, right-click the Start button, click Run, type “winver” and press enter. If you have recordings affected by this specific issue, please contact support so that we can work with you to repair your recording.

There is a workaround that will prevent this issue from occurring in future recordings. Please use the instructions in this support article to apply the workaround.

We apologize for any inconvenience this may have caused and appreciate your patience while our developers work to create a new Recorder that will address this issue.

The Tegrity Team

Tegrity Maintenance Bulletin TEG17-002

Maintenance work is scheduled to be carried out on July 9 between 2am-6am ET.
No downtime or service disruption is expected with this update.

Changes:

– Fix: Certain users were unable to see all enrolled courses
– Fix: Some recordings had missing chapters after uploading
– Fix: Changes made in Edit Recording Properties sometimes did not save
– Fix: Certain accounts could not be impersonated by administrators
– Fix: Unable to import multiple video clips into a recording
– Fix: Reports not showing new recordings that have not been viewed
– Fix: Email notifications for queued and successfully uploaded audio files were not being sent
– Fix: Certain customers were unable to upload recordings after reaching 90% of the usage quota
– Fix: New courses do not appear in the mobile app unless the user logs out and logs back in
– Fix: Unable to edit existing captions for a recording that was re-uploaded
– Fix: Help Desk account unable to access the Dashboard
– Fix: Unable to view long course names when copying or moving a recording
– Fix: Unable to restore an archived recording if quota has been exceeded
– Fix: User and institution names are not displayed for some users in the mobile app
– Fix: Incorrect information displayed on the Tegrity diagnostic page
– New: Notification to mobile apps when a new recording is available
– New: Support for upcoming mobile app updates
– New: PC Recorder 7.5.3.2481 (installable package on the Dashboard will be updated on 7/16/2017)

PC Recorder Build 7.5.3.2481 Update Notification

A new PC Recorder build 7.5.3.2481 will be available starting 7/9/2017 which fixes the following issues:

Changes:

– Fix: Recorder quits unexpectedly after ending a WebCast recording (Windows 10)
– Fix: Improved codec handling to prevent video corruption

Tegrity Bug Notification – Student Recordings Become Published

A bug has been identified which causes new student recordings to be published even when the ‘Automatically publish student recordings’ option is disabled in the Course Settings. Student recordings that were previously unpublished are not affected. Tegrity R&D engineers are aware of this issue and are actively working to fix it. We recommend that instructors who do not publish student recordings check their course to make sure all student recordings remain unpublished. Until a fix is released, an instructor should manually unpublish student recordings as necessary.

Please use the instructions in this support article to unpublish student recordings: http://help.tegrity.com/kb/how-to-unpublish-hide-a-recording