2018 Presidents Day Office Closure

The Tegrity Technical Support office will be closed on Monday, February 19, in observance of Presidents Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

2018 Martin Luther King Day Office Closure

The Tegrity Technical Support office will be closed on Monday, January 15, in observance of MLK Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

2018 New Year’s Day Office Closure

The Tegrity Technical Support office will be closed on Monday, January 1, in observance of New Year’s Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

2017 Christmas Holiday Office Closure

The Tegrity Technical Support office will be closed on Monday, December 25, in observance of the Christmas Holiday. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

Tegrity Maintenance Bulletin TEG17-003

Maintenance work is scheduled to be carried out on December 26 between 2am-6am ET
No downtime or service disruption is expected with this update

Changes:

– Fix:  Video distortion when viewing in full screen mode
– Fix: Archiving courses that do not contain any recordings causes status to remain as “Archiving”
– Fix: Deleting an uploaded Mac recording before it is ready for viewing causes status to remain as “Available Soon”
– Fix: Various mobile app functionality and playback issues
– Fix: Admins using the filtering feature in View Course List does not always display the correct results
– Fix: 3rd party captioning may result in corruption of non-English characters
– Fix: Edits to recordings are not reflected in the audio podcasts
– Fix: User may encounter navigational and Download Manager issues when downloading a recording
– Fix: Unable to “Run Diagnostics” when viewing a webcast
– New: Improved caption request functionality
– New: Deployment of the Mac Recorder build 3080
– New: Tablet versions of the iOS and Android apps are being submitted to the App Store and Play Store
Click here for additional information on the Mac Recorder and updates to the Android & iOS apps

2017 Thanksgiving Holiday Office Closure

The Tegrity Technical Support office will be closed on November 23-24, in observance of the Thanksgiving Holiday. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

Service Disruption – 10/17/2017

UPDATE: Tegrity service is back to normal operations as of 2:55 PM CDT.

Additional information about the service disruption will be added to this post. Please check back for updates.

Tegrity is currently experiencing a service disruption. Our engineers are actively working to resolve the issue.

We will update this post as the service status changes. We apologize for the disruption and appreciate your patience.

The Tegrity Team

Mac Recorder, Android, iOS Update Notification

Updated iOS, Mac, and Android applications will be available on Sunday, September 10th. The updates will include the following changes:

New iOS app

Changes:

– New redesigned interface
– New Watch Later feature
– New Downloaded screen to manage downloaded recordings
– New push notifications for new recordings
– Improved search feature

New Mac Recorder (Build 3080)

Changes:

– Improve robustness of Audio/Video capture
– Improve recorder responsiveness at startup
– Fix crash when double clicking the screen annotations button
– Fixed accessibility issue on start dialog
– Add proctoring warning message for: Siri, FaceTime, Power-Source, Required storage

New Android app

Changes:

– Fix permission issue for new installs

2017 Labor Day Office Closure

The Tegrity Technical Support office will be closed on Monday, September 4, in observance of Labor Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.