Tegrity Maintenance Bulletin TEG20-003

Maintenance work is scheduled to be carried out on Sunday, March 8th, between 1am-8am ET.

Changes:

Tegrity Lecture Capture iOS App:
– Fix: Clicking “Ask a Question” when seek bar is at 0:00 does not pause the recording.

Web Features:
– Fix: Error when clicking OK on the Advanced Service Settings page.
– Fix: Unable to download Tegrity Recorder in Chrome and Safari Browsers.
– New: Tegrity Administrator can disable ability to record by setting max recording minutes to 0.

Holidays – Office Closure

The Tegrity Technical Support office will be closed on the following days:

December 24-25 – Christmas
January 1 – New Year’s Day

If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

Tegrity URL Shortener Service

UPDATE: The issue has been resolved as of Friday, November 29.

We are working on resolving an issue with the Tegrity URL shortener service. Links such as https://tegr.it/… are currently not redirecting to the correct resource. Please note that the full expanded links are working correctly. Our help portal is also accessible at any time at help.tegrity.com.

The Tegrity Team

Help Portal Maintenance – 11/15

The Tegrity Help Portal will undergo scheduled maintenance on Friday, November 15th between 9 PM – 12 AM EST. During this time, help.tegrity.com may not be accessible. We apologize for the disruption and appreciate your patience.

The Tegrity Team

Help Portal Maintenance – 11/9

The Tegrity Help Portal will undergo scheduled maintenance on Saturday, November 9th between 8 – 11 AM EST. During this time, help.tegrity.com may not be accessible. We apologize for the disruption and appreciate your patience.

The Tegrity Team

MacOS 10.15 Catalina Update

Users who have upgraded their Mac computers to MacOS 10.15 Catalina have been reporting issues with some of the functionality of the Tegrity Recorder.

The issue is being actively investigated by our development team.

In the meantime, if you need to use the Tegrity Recorder to create a recording or take a proctored test, it is advised that you delay updating to Catalina. If you have already updated to Catalina, you could either downgrade the OS X to Mojave or use another available computer to create your Tegrity recording.

We sincerely apologize for any inconvenience this is causing.