Tegrity Recorder Bug Notification – Recordings appear to have no chapters (Windows 10)

UPDATE: Tegrity Recorder (build 7.5.3.2487) has been released on 8/14/2017 to resolve this issue.

An issue was discovered that affects all versions of the Tegrity PC Recorder — when a Windows 10 system with multiple monitors is updated to version 1703, the chapter thumbnails are not generated for the recording, preventing users from being able to view it. This issue is isolated to Windows 10 version 1703. To check your Windows 10 version, right-click the Start button, click Run, type “winver” and press enter. If you have recordings affected by this specific issue, please contact support so that we can work with you to repair your recording.

There is a workaround that will prevent this issue from occurring in future recordings. Please use the instructions in this support article to apply the workaround.

We apologize for any inconvenience this may have caused and appreciate your patience while our developers work to create a new Recorder that will address this issue.

The Tegrity Team

Tegrity Maintenance Bulletin TEG17-002

Maintenance work is scheduled to be carried out on July 9 between 2am-6am ET.
No downtime or service disruption is expected with this update.

Changes:

– Fix: Certain users were unable to see all enrolled courses
– Fix: Some recordings had missing chapters after uploading
– Fix: Changes made in Edit Recording Properties sometimes did not save
– Fix: Certain accounts could not be impersonated by administrators
– Fix: Unable to import multiple video clips into a recording
– Fix: Reports not showing new recordings that have not been viewed
– Fix: Email notifications for queued and successfully uploaded audio files were not being sent
– Fix: Certain customers were unable to upload recordings after reaching 90% of the usage quota
– Fix: New courses do not appear in the mobile app unless the user logs out and logs back in
– Fix: Unable to edit existing captions for a recording that was re-uploaded
– Fix: Help Desk account unable to access the Dashboard
– Fix: Unable to view long course names when copying or moving a recording
– Fix: Unable to restore an archived recording if quota has been exceeded
– Fix: User and institution names are not displayed for some users in the mobile app
– Fix: Incorrect information displayed on the Tegrity diagnostic page
– New: Notification to mobile apps when a new recording is available
– New: Support for upcoming mobile app updates
– New: PC Recorder 7.5.3.2481 (installable package on the Dashboard will be updated on 7/16/2017)

PC Recorder Build 7.5.3.2481 Update Notification

A new PC Recorder build 7.5.3.2481 will be available starting 7/9/2017 which fixes the following issues:

Changes:

– Fix: Recorder quits unexpectedly after ending a WebCast recording (Windows 10)
– Fix: Improved codec handling to prevent video corruption

2017 Independence Day Office Closure

The Tegrity Technical Support office will be closed on July 3-4, in observance of Independence Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

2017 Memorial Day Office Closure

The Tegrity Technical Support office will be closed on Monday, May 29, in observance of Memorial Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

Tegrity Maintenance Bulletin TEG17-001

Maintenance work is scheduled to be carried out on April 18 between 2am-6am ET.
No downtime or service disruption is expected with this update

Changes:

– Fix: Incorrect “exceeded by” value in automated quota emails
– Fix: Recorder Enforced Login setting is ignored when using Shibboleth authentication
– Fix: Unable to download closed captions in IE and Edge browsers
– Fix: Upload issues in mobile app (iOS 10)
– Fix: Handling of non-English characters in caption files
– Fix: Issue archiving of courses with unsupported characters in recording titles
– Fix: Resume Playback button not available
– Fix: Mac OS Sierra compatibility
– New: Closed Caption Editor more…
– New: Enhanced Grade Book features more…
– New: Additional email alert when upload fails more…

*Recorder update has been rescheduled to April 19th between 2am-6am ET*
– New: Updated PC Recorder (build 2458)
– New: Updated Mac Recorder (build 3065)

Service Disruption – 2/28/2017

UPDATE: Tegrity service is operating normally as of 4:00 PM CST. Please click here for a summary of the 2/28/2017 Amazon S3 service disruption.

The Tegrity service is currently experiencing an disruption. We are working with AWS to restore the S3 Cloud Storage that is used by the Tegrity service.

We will update this post as the status changes. We apologize for the outage and appreciate your patience as we work to resolve this issue.

The Tegrity Team

2017 Presidents Day Office Closure

The Tegrity Technical Support office will be closed on Monday, February 20, in observance of Presidents Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

2017 Martin Luther King Day Office Closure

The Tegrity Technical Support office will be closed on Monday, January 16, in observance of MLK Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

2017 New Year’s Day Office Closure

The Tegrity Technical Support office will be closed on Monday, January 2, in observance of New Year’s Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.