Tegrity Campus Service Notification

As of July 1st, Tegrity Enterprise is no longer available. This does not affect Tegrity inside of Connect, which will continue to be supported. If you have any questions regarding the sunset of Tegrity Enterprise, please contact CXG support.

Tegrity Maintenance Bulletin TEG20-004

Maintenance work is scheduled to be carried out on Sunday, June 14th, between 1am-8am ET. Please note that Tegrity will not be available between 1am-4am ET. We apologize for any inconvenience.

Changes:

PC Recorder:

– Fix: Some camera settings are still being saved when using Cancel
– Fix: Windows OS element sizing is not supported by the PC Recorder
– Fix: Proctored and Regular Recordings’ video and audio are missing when USB camera (with audio) is removed
– New: Notification when USB camera fails during recording
– New: Support for high DPI displays

Web Features:

– Fix: Adding Closed Captions removes line breaks
– Fix: HTML characters in Course title
– Fix: YouTube integration not working
– Fix: Course page UI distorted for long course name
– Fix: Captioning through 3rd party caption provider not working

Tegrity Maintenance Bulletin TEG20-003

Maintenance work is scheduled to be carried out on Sunday, March 8th, between 1am-8am ET.

Changes:

Tegrity Lecture Capture iOS App:
– Fix: Clicking “Ask a Question” when seek bar is at 0:00 does not pause the recording.

Web Features:
– Fix: Error when clicking OK on the Advanced Service Settings page.
– Fix: Unable to download Tegrity Recorder in Chrome and Safari Browsers.
– New: Tegrity Administrator can disable ability to record by setting max recording minutes to 0.

Holidays – Office Closure

The Tegrity Technical Support office will be closed on the following days:

December 24-25 – Christmas
January 1 – New Year’s Day

If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

Tegrity URL Shortener Service

UPDATE: The issue has been resolved as of Friday, November 29.

We are working on resolving an issue with the Tegrity URL shortener service. Links such as https://tegr.it/… are currently not redirecting to the correct resource. Please note that the full expanded links are working correctly. Our help portal is also accessible at any time at help.tegrity.com.

The Tegrity Team

Help Portal Maintenance – 11/15

The Tegrity Help Portal will undergo scheduled maintenance on Friday, November 15th between 9 PM – 12 AM EST. During this time, help.tegrity.com may not be accessible. We apologize for the disruption and appreciate your patience.

The Tegrity Team