MacOS 10.15 Catalina Update

Users who have upgraded their Mac computers to MacOS 10.15 Catalina have been reporting issues with some of the functionality of the Tegrity Recorder.

The issue is being actively investigated by our development team.

In the meantime, if you need to use the Tegrity Recorder to create a recording or take a proctored test, it is advised that you delay updating to Catalina. If you have already updated to Catalina, you could either downgrade the OS X to Mojave or use another available computer to create your Tegrity recording.

We sincerely apologize for any inconvenience this is causing.

Tegrity Maintenance Bulletin TEG19-003

Maintenance work is scheduled to be carried out on Sunday, October 13th, between 1am-8am ET.
Please note that Tegrity will not be available between 1am-4am ET. We apologize for any inconvenience.

Changes:

PC Recorder 7.5.2542:
– Fix: Toolbar size issue on high pixel density displays

Mac Recorder 2.3 (4304):
– Fix: Crash when no course title or recording title is specified

Tegrity Lecture Capture Android App (Version: 3.4.4):
– Fix: Audio player controls in notification bar and lockscreen not available on Android 8.0+
– Fix: No notifications on Android 8.0+
– Fix: Playback controls remain in status bar even after the app is closed

Tegrity Lecture Capture iOS App (Version: 1.1.6 (2)):
– Fix: When recordings ends, user is redirected to previous page
– Fix: Non-English characters in course name caused name to be truncated in course list

Service Disruption – 8/22/2019

UPDATE: Tegrity service is back to normal operations as of 4:15 PM CDT.

Additional information about the service disruption will be added to this post. Please check back for updates.

Tegrity is currently experiencing a service disruption. Our engineers are actively working to resolve the issue.

We will update this post as the service status changes. We apologize for the disruption and appreciate your patience.

The Tegrity Team

Tegrity Maintenance Bulletin TEG19-002

Maintenance work is scheduled to be carried out on Sunday, June 30th, between 1am-8am ET.
Please note that Tegrity will not be available between 1am-4am ET. We apologize for any inconvenience.

Changes:

Web Features:
– Fix: Captions Editor accepts time stamps beyond recording duration
– Fix: Twitter integration not working
– Fix: Additional Content files with name longer than 50 characters
– Fix: Correct error message when unauthorized users attempt to login to WebCasts
– Fix: Long course name overlaps
– Fix: Deleted WebCast recordings show in Quota Usage Report
– Fix: Line breaks in captions will display in Tegrity Player

PC Recorder 7.5.3.2530:
– Minor updates

Mac Recorder 2.3 (4301):
– New: Low audio alert no longer displays for proctored test recordings

Tegrity Lecture Capture Android App (Version: 3.4.0):
– Fix: No error message when attempting to playback a recording that is downloading while connection to network is lost
– Fix: Blurry video
– Fix: Special characters in course names not displayed correctly
– Fix: Scroll transition on My Courses tab

Tegrity Lecture Capture iOS App (Version: 1.1.5 (12)):
– Fix: In slideshow mode, last thumbnail appears first
– Fix: No error message when attempting to playback a recording that is downloading while connection to network is lost

 

 

Tegrity Maintenance Bulletin TEG19-001

Maintenance work is scheduled to be carried out on Sunday, March 31st, between 1am-8am ET.
Please note that Tegrity will not be available between 1am-4am ET. We apologize for any inconvenience.

Changes:

Web Features:
– New: Ability for students to move courses to the ‘Past Courses’ tab
– Fix: UI fixes on the ‘Edit Recording’ page
– Fix: Issue with ‘From’ and ‘To’ fields on the ‘Ask a question’ page

PC Recorder (7.5.3.2515):
– Fix: Incompatibility with PowerPoint SMARTInk add-on
– Fix: Tegrity toolbar disappears when recording PowerPoint on Windows 10
– Fix: Instructor camera resolution dropping to lowest value in Windows 10
– Fix: Long course names get truncated in Proctor Test recordings
– Fix: Distorted thumbnails when uploading certain MP4 files
– Fix: Increased minimum default free disk space requirement to prevent corruption

 

Tegrity Recorder Bug Notification – Recorder Stops in PowerPoint Presentation Mode

An issue was discovered that affects the Tegrity PC Recorder (build 7.5.3.2507) — when using PowerPoint, the Tegrity Recorder stops when going into presentation mode.

Our developers are reverting the PC Recorder to the previous version (build 7.5.3.2487).

If a computer has already been updated to the new PC Recorder build 2507, then the Recorder will need to be manually uninstalled. Build 2487 will reinstall when the user starts a new Tegrity recording.

We apologize for any inconvenience this issue is causing. Thank you for your patience. Please contact us with any questions or concerns regarding this issue.

The Tegrity Team

Tegrity Maintenance Bulletin TEG18-003

Maintenance work is scheduled to be carried out on Sunday, December 30th, 2018, between 1am-8am ET.
Please note that Tegrity will not be available between 1am-4am ET. We apologize for any inconvenience.

Changes:

PC Recorder (7.5.3.2507):
– Fix: Tegrity toolbar disappears when recording PowerPoint on Windows 10
– Fix: Tegrity toolbar opens in incorrect position when recording PowerPoint on Windows 10
– Fix: Instructor camera resolution issue in Windows 10
– Fix: Long course names get truncated in Proctor Test recordings

Mac Recorder 2.3 (4300):
– New: Mac Recorder updated to 64-bit

Download Manager:
– New: Mac Download Manager updated to 64-bit

iOS app (1.1.3):
– Fix: iOS app users receive notifications from past courses
– Fix: Issue with ampersand symbol in course titles
– Fix: Renaming chapters or new chapters created with imported video clips require users to log out and log back in
– Fix: In slideshow mode, last thumbnail appears first

Android app (3.3.0):
– Fix: Android app undo bookmark deletion issue
– Fix: Login screen issue when exiting an entering app in landscape mode
– Fix: In slideshow mode, last thumbnail appears first

 

Update: New PC and Mac Recorders will be available on Monday, December 31st.

Tegrity Logs for administrators (Windows)

The Tegrity Support team will often request log files when an issue occurs. Tegrity creates the following log files:
 
 

Path Description
%SYSTEMROOT%\Temp\Tegrity

 

 

This location contains the post-processing log files. In addition, Tegrity may store the installer files in this location during auto-update.
%TEMP%\Tegrity

 

This location contains the recorder log files.
%ProgramData%\Tegrity\debug

 

This location contains the crash dump files. This folder only exists if the Tegrity Recorder encountered a crash.

 

The log files do not take up a lot of space and are needed when a problem occurs. However, it is safe to remove the log files from the above locations (only delete contents within the folders but not the folders themselves) if additional disk space is needed.

 

Service Disruption – 10/17/2017

UPDATE: Tegrity service is back to normal operations as of 2:55 PM CDT.

Additional information about the service disruption will be added to this post. Please check back for updates.

Tegrity is currently experiencing a service disruption. Our engineers are actively working to resolve the issue.

We will update this post as the service status changes. We apologize for the disruption and appreciate your patience.

The Tegrity Team

Mac Recorder, Android, iOS Update Notification

Updated iOS, Mac, and Android applications will be available on Sunday, September 10th. The updates will include the following changes:

New iOS app

Changes:

– New redesigned interface
– New Watch Later feature
– New Downloaded screen to manage downloaded recordings
– New push notifications for new recordings
– Improved search feature

New Mac Recorder (Build 3080)

Changes:

– Improve robustness of Audio/Video capture
– Improve recorder responsiveness at startup
– Fix crash when double clicking the screen annotations button
– Fixed accessibility issue on start dialog
– Add proctoring warning message for: Siri, FaceTime, Power-Source, Required storage

New Android app

Changes:

– Fix permission issue for new installs