2017 Memorial Day Office Closure

The Tegrity Technical Support office will be closed on Monday, May 29, in observance of Memorial Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

Service Disruption – 2/28/2017

UPDATE: Tegrity service is operating normally as of 4:00 PM CST. Please click here for a summary of the 2/28/2017 Amazon S3 service disruption.

The Tegrity service is currently experiencing an disruption. We are working with AWS to restore the S3 Cloud Storage that is used by the Tegrity service.

We will update this post as the status changes. We apologize for the outage and appreciate your patience as we work to resolve this issue.

The Tegrity Team

2017 Presidents Day Office Closure

The Tegrity Technical Support office will be closed on Monday, February 20, in observance of Presidents Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

2017 Martin Luther King Day Office Closure

The Tegrity Technical Support office will be closed on Monday, January 16, in observance of MLK Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

2017 New Year’s Day Office Closure

The Tegrity Technical Support office will be closed on Monday, January 2, in observance of New Year’s Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

Christmas Holiday Office Closure Notification

The Tegrity Technical Support office will be closed on Monday, December 26, in observance of the Christmas Holiday. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.

Tegrity Maintenance Bulletin TEG16-012

Maintenance work is scheduled to be carried out on November 27 between 2am-6am ET
No downtime or service disruption is expected with this update

Changes:

– Fix: Upload issues from iOS devices that have been updated to iOS 10
– Fix: Delay in recordings becoming viewable due to transcoding timeout limit
– Fix: New PC Recorder build 7.5.2.2432 that fixes the video looping issue during viewing of live webcasts
– New: Upload status notification alerts by email
– New: Ability for an instructor to manually move a course between the Active & Past Courses tabs

Tegrity Maintenance Bulletin TEG16-011

Maintenance work is scheduled to be carried out on September 18 between 2am-6am ET
No downtime or service disruption is expected with this update

Changes:

– Fix: Enforce Course Settings option for ‘Automatically publish student recordings’
– Fix: ‘Last Updated’ date for recordings incorrectly showing today’s date
– Fix: Issue with slowness or delay in cloud transcoding
– Fix: Issue with purging courses from View Course List
– Fix: Issue with the refresh interval for View Course List
– Fix: Ability to select and return to Detailed Reports after viewing a report
– Fix: Error when importing Excel file from Manage Excel Users
– Fix: Error when deleting recording from a course as an admin user
– Fix: Greyed out action buttons in Custom Analysis Reports
– Fix: Error during initial recorder install after clicking ‘Start a Recording’
– Fix: New user may get a blank page when accessing new course for the first time
– Fix: Mobile app recording upload remains in ‘Being processed’ status
– Fix: Missing functionality when accessing as a Guest
– Fix: Availability of recordings and past courses in mobile apps
– Fix: Ability for instructor to manage recordings in past courses
– Fix: Issues with viewing and downloading Custom Analysis Reports
– Fix: Issue with downloading multiple recordings in Download Manager
– Fix: Student recordings show as pending when deleted after preview
– Fix: Resume download of a recording after network connectivity is restored
– Fix: Display of long titles in course selection for reprocessing recordings
– Update: Excel exports to .xlsx format
– Update: Ability to launch proctored test via LTI link
– Update: Users can upload and view recordings even when quota is reached

Labor Day Office Closure Notification

The Tegrity Technical Support office will be closed on Monday, September 5, in observance of Labor Day. If you have a support issue, please call and leave a voicemail or send an email and we will get back to you as soon as possible.